BOY customers may rely upon a complete and individually tailor-made full service.
At BOY, customer orientation already begins with the construction phase. All injection molding machines are characterized by maximum ease of maintenance. Special emphasis is put on good documentation. To ensure that the correct parts are supplied. Longer down times due to repairs or maintenance work are therefore practically eliminated.
Volume production and a manageable product range ensure that spare parts can be supplied quickly. Even machines that are older than 20 years are in stock at our central warehouse and are dispatched on the day they are ordered.
An extensive field service network ensures that qualified staff is available on site to get your machine up and running quickly.
In addition, modern IT supported diagnostic technology gets you back up and running quickly. Faults can be immediately detected remotely or on site and analyzed.
Individually trained personnel increases the efficiency, precision, and operational reliability of BOY injection molding machines. Therefore, our seminars for machine setters and operators communicate practical knowledge and are oriented towards the daily tasks of the users.
Service from BOY means customer service and training from one Source:
- Problem anylisis and system advice
- Start-up and instructions
- Immediate repair service
- Tailor-made maintenance programs
- Express dispatch of spare parts
- Calibration service
- Software upgrades
- Oil analysis
- Practical training and seminars
All models. Every year. Original spare parts from BOY Machines, Inc.
BOY Machines, Inc. offers a full service, which leaves nothing to be desired. BOY injection molding machines provides maximum service friendliness that is already begun during construction. During this phase, a value for simple accessibility is established. Clear documentation and rational spare part planning is also set. The goal is for low maintenance and eventually short down times. Due to a coordinated product program at BOY Machines, Inc., a fast spare part supply for all injection molding machines is provided. Even parts for machines that are older than 20 years, leave the main stock at Exton, PA for delivery at the same day of order.
From the beginning, an extensive service network, a qualified service department for inspection, maintenance and repair, and the latest in IT-aided diagnostics techniques, provide the continuous operation of all BOY injection molding machines. In addition, BOY Machines, Inc. provides a comprehensive training program that includes intensive training for machine operators and the maintenance staff of plastic processing companies. The training can take place either at BOY Machines, Inc. in Exton or locally at the customer site.
The services provided by BOY Machines, Inc.: mold validation, initial start-up, maintenance, repair service, calibration service, oil analysis, spare parts, used parts, software-upgrade, trainings and workshops.